PASSPORT, A Novel Architectural Model for the Provision of Seamless Cross-Border e-Government Services
نویسندگان
چکیده
Businesses face significant obstacles in interacting with public administrations across Europe. On the other hand there is recently a clear trend of governments to deliver electronic services (“e-government”) through integrated, customer -oriented mechanisms (“one-stop government”). However, related efforts both within and outside the European Union – are nationally focused and do not address the needs of businesses entering into cross-border processes. The paper presents a novel architectural, operational and technical framework for providing seamless electronic services to companies that require information and/or transactions with public administrations on cross-border issues. The PASSPORT e-service provision and delivery model improves the accessibility of government services and alleviates some business frustrations due to current administrative procedures.
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